Technology Adoption That Lasts with Pinar Kucukyilmaz | CX Heroes #56

How do you judge whether a technology deployment will last after the launch team moves on? Learn in this episode: Why a rollout can perform well while executives are watching, then lag when attention dropsHow end-user feedback changes process design and adoptionWhy leaders should test sustainability and scalability from the startHow a one-year or two-year lookback can reveal whether a deployment worked Recommended resources in this episode: Sahil Bloom, The Curiosity Chronicle: https://ww...