Airlines are Out of Time on Legacy Technology

Airlines are facing a widening technology gap as carriers that invested in cloud infrastructure and data capabilities pull ahead. In this Airline Weekly Lounge episode, Jeremy Kressmann speaks with Massimo Morin, Global Head of Travel at AWS, and Basudeb Chatterjee, Vice President of AI Strategy and Commercial Transformation at Pariveda Solutions, about why airline technology modernization has become increasingly urgent and how AI is accelerating innovation.

The conversation explores the challenges of legacy systems, the shift from multi-year technology programs to faster experimentation, and why airlines should prioritize revenue-generating innovation alongside operational efficiency. Morin and Chatterjee also discuss AI-powered airport data integration, customer personalization, agentic commerce, and the technology foundations airlines should prioritize in 2027.

Presented by Pariveda and AWS.

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