How to Give Feedback to Employees on the Plant Floor

Kirk breaks down the two feedback problems that are living on most manufacturing floors right now. The silence problem is when feedback barely happens at all, often because leaders fear the other person's defensive reaction. The delivery problem is when feedback does happen, but it lands as criticism or a judgment of someone's intentions instead of help. He then explains how to use the B.E.E.R. Method to keep feedback factual and future-focused.

Chapters:

0:00 Two feedback problems on most manufacturing floors

1:08 Problem #1

5:52 The danger of sugarcoating feedback

6:50 Problem #2

8:27 The vicious cycle of giving less feedback

10:55 The B.E.E.R. Method

13:19 Your challenge this week

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