The Great Unbundling of Work with Salesforce Futures VP Mick Costigan

<p>In this episode of Shift AI, Mick Costigan, Vice President of Salesforce Futures at Salesforce, joins host Boaz Ashkenazy live from Dreamforce for a wide-ranging conversation on how AI is reshaping the way work gets done, and who does it.</p><p><br></p><p>Mick&#39;s team are all Claude coders now, and they&#39;ve noticed something strange. Each person goes deep with their AI, surfaces with an 8-page document, and finds everyone else has tunneled off somewhere else with one of their own. Coding figured out how to bring that work back together. Mick isn&#39;t sure the rest of work can, and he has a 2x2 that suggests which parts of your job are about to be pulled apart.</p><p><br></p><p>CIOs, CTOs, strategy and transformation leaders, and anyone designing teams and roles for the agentic era will come away with a sharper way to think about which work stays human.</p><p><br></p><p>Chapters</p><p>[00:00] Live from Dreamforce: what futures work is and how Salesforce Futures operates</p><p>[05:15] An off-license in Ireland and a bouncer job across from Wrigley Field</p><p>[07:05] Harnesses before anyone called them harnesses</p><p>[10:25] Spotting the headless platform back in 2016</p><p>[13:00] Opus 4.5 and the team&#39;s Claude Code moment</p><p>[15:50] Tunneling and the 8-page document problem</p><p>[19:15] From work from anywhere to intentional in-person time</p><p>[21:10] The verifiability and data 2x2 for unbundling work</p><p>[24:50] Slop, efficiency, and why we won&#39;t all become Rick Rubin</p><p>[26:55] Finding the human part of your own job</p><p>[28:20] Bundling, unbundling, and the radiologist lesson</p><p>[31:05] Futures Magazine and how to reach the team</p><p><br></p><p>Connect with Mick Costigan</p><p>LinkedIn: https://www.linkedin.com/in/mcostigan/</p><p>Futures Magazine: salesforce.com/news/futures</p><p>Email the Futures team: futures@salesforce.com</p><p><br></p><p>Connect with Boaz Ashkenazy</p><p>LinkedIn: https://www.linkedin.com/in/boazashkenazy/</p><p>Email: info@shiftai.fm</p>