Über diesen Podcast
Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
90 Folgen · Marketing
The Experience Edge
Über diesen Podcast
Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
Neue Folgen
- Why former Kimberly-Clark CX leader isn't worried about AI taking over2. Sept. · 1 Std. 02 Min.
- How AI Is Reshaping Customer Journeys in Financial Service21. Aug. · 1 Std. 02 Min.
- The Weakest Link in Every Enterprise CX Data System15. Juli · 31 Min.
- How Autodesk Made Journey Management an Operating System8. Juli · 1 Std. 11 Min.
- Will half of CX teams become redundant?1. Juli · 49 Min.
- Ontology: Fix Your AI Quality by Fixing Your Data24. Juni · 21 Min.
- How To Turn Messy CX Data Into AI-ready Team Action4. Juni · 15 Min.
- Why Your CX Message Isn't Landing27. Mai · 13 Min.
- Ep. 73 - Rethinking Empathy In High Stakes Moments29. Apr. · 4 Min.
- Ep 72 - Why AI Needs Journey Context to Actually Work22. Apr. · 1 Std. 12 Min.
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