What Your Patients Are Really Telling You Through Their Feedback?

Dental patient feedback rarely reaches the owner unless you build a way to hear it. Gary Takacs and Naren Arulrajah show how to read your Google reviews for your brand, ask the Net Promoter Score question by email or text, and listen to recorded phone calls. Only one in three new patients gets booked at the average practice, and a nine-week wait sends callers elsewhere. They also cover why letting me think about it means no, how to answer a negative review, and how to train your team on patient service. Book a free marketing strategy meeting: https://www.thrivingdentist.com/msm/ Book a free coaching strategy meeting with Gary: https://www.thrivingdentist.com/csm