Ep191 Seventy-Six Simple Steps to Running A Service Business: Katie Smith of All Pro Heating, Air & Plumbing

Her team named her "Bosslady," and she kept it.

In this episode of Default Profitable, host Matt Nettleton talks with Katie Smith, co-founder of All Pro Heating, Air & Plumbing. It's the Indianapolis HVAC and plumbing company she and her husband started at their kitchen table in 2012.

In this episode:🏠 Direct sales, legal services and a general contracting company they closed on their attorney's advice, all before All Pro🛋️ The decision on a sofa that started it all (nobody has a passion for crawl spaces in July)🔧 Running punch-list work, HVAC and plumbing at once, and learning they're three separate businesses with three kinds of people❄️ Focusing on HVAC for more than a decade before adding plumbing back in the last two years📋 A Miami convention that forced the question: scale it or get out🔢 She thought a service call had 13 steps. She mapped it, and it has 76. Her leadership team guessed 5.📈 Firing her first employee after two weeks, and why growing and scaling are different problems💡 Her advice the night before going full time: document your processes, then do the market research she skipped

🔗 Learn more about Katie Smith and All Pro Heating, Air & Plumbing:https://callallproindy.com/

🎧 Hear more Indianapolis business leaders at https://defaultprofitable.com, or subscribe to Default Profitable wherever you get your podcasts.

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