About this podcast
Customer success skills, career advice and real CSM conversations. Customer Success Talks is for CSMs in their first years and anyone breaking into customer success. We cover what the job actually demands: onboarding, adoption, churn, and expansion, plus the skills nobody trains you on, like communication, negotiation and reading human behavior. No theory for its own sake. Conversations with people who have done it, and things you can try this week. Hosted by Bayron Toruño, CS practitioner and…
102 episodes · Management
Customer Success Talks: Real Challenges, Experts' Advice
About this podcast
Customer success skills, career advice and real CSM conversations. Customer Success Talks is for CSMs in their first years and anyone breaking into customer success. We cover what the job actually demands: onboarding, adoption, churn, and expansion, plus the skills nobody trains you on, like communication, negotiation and reading human behavior. No theory for its own sake. Conversations with people who have done it, and things you can try this week. Hosted by Bayron Toruño, CS practitioner and…
Recent episodes
- VP of CS Reveals the The Biggest AI Mistake CSMs Make (And What to Do Instead)23 Sept · 43 min
- CSM vs. Product: How to Build a Real Partnership for Better Features9 Sept · 47 min
- Your Customer Data Isn't Actionable Yet: Here's Why26 Aug · 46 min
- The End of Traditional CS: Revenue, AI, and What Comes Next12 Aug · 1 h 02 min
- Why Most QBRs Fail And the 15-Minute QBR That Fixes Them29 Jul · 55 min
- Why You're Always Busy But Never Productive (And How to Fix It) with David Allen15 Jul · 39 min
- Stop Doing This: The Biggest Mistake Hurting Your CS Performance1 Jul · 49 min
- The Hidden Reason Clients Aren't Getting Results - Maranda Dziekonski17 Jun · 44 min
- Why Financial Acumen is the #1 Skill Every CSM Needs Right Now3 Jun · 55 min
- Protect Your Peace: Why Boundaries Are Essential for CSMs20 May · 1 h 04 min
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