Why Hotel Guests Who Try Mobile Keys Never Go Back

dormakaba, one of the world's top access control companies, just bought Alliants, the guest experience platform behind hotel room keys in Apple Wallet and Google Wallet. The deal brings the lock on the door and the guest's entire digital journey, from check-in to tapping a phone at the room, into one company, and hoteliers keep the freedom to work with other vendors. #GuestExperience

During The Hospitality Show in Miami, I spoke with Darien Long, SVP of Specialty Access Control Solutions at dormakaba Americas, and Tristan Gadsby, founder and CEO of Alliants. Watch to hear the one signal Darien trusts when hoteliers ask her if it's time to roll out new #HotelTech, and why guests who switch to a phone key never go back to plastic.

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