Ziyad Basheer on Governing AI Agents for Reliable Deployment at Aide

In this episode of Software Spotlight, Michael Bernzweig sits down with Ziyad Basheer, founder of Aide, to explore the importance of AI agent governance. Ziyad shares his journey from software developer to innovating in the AI space, highlighting how underutilized customer interaction data can become a powerful tool for businesses. The discussion delves into how Aide is using AI to create reliable, governed agents that enhance customer experiences while maintaining accuracy and compliance.