Drink Your Own Champagne, But Don’t Drink Alone

<p>The people who built your client relationships may no longer be equipped to have the conversation your customers now want. That is the dilemma Harald Nuij, EMEA CEO at Pax8, hears from service providers rebuilding themselves around AI: the pitch has shifted from technology to business outcomes, and the consultants who can lead it are scarce and expensive. Some firms are going further, deliberately firing customers and absorbing margin erosion to come back stronger. </p><p>We unpack why small businesses want to do the work of 50 with 25 rather than cut headcount, why five-person companies could soon turn over a billion, why “customer zero” should now run alongside “customer one”, and his candid admission that an industry governance alliance may never fully keep pace. Press play if your team is being asked to transform faster than it can retrain.</p><p><br></p><p>Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click <a href="https://www.harveynash.co.uk/"><u>here</u></a> to learn more about our services.</p><p>The music on Tech Talks is created by London artist <a href="https://www.lemzi.com/home"><u>Lemzi</u></a>.</p>