The Capacity Operating Model: Repairing Systems Before High Performance Slips into Overdrive

<p><b>Ep. 122: The Capacity Operating Model: Repairing Systems Before High Performance Slips into Overdrive</b></p><p></p><p>In a corporate landscape accelerated by constant pressure and technological change, it is easy to default to chronic urgency as the standard operating rhythm. We are told that individual self-care is the ultimate fix, but for many high-achieving teams, those clichés don't solve the quiet erosion of strategic capacity caused by overloaded operational systems.</p><p></p><p>Today’s guest argues that real resilience isn't about pushing harder—it's about treating capacity as a core part of the operating model rather than an afterthought.</p><p></p><p>In this episode, we unpack:</p><ul><li>Why traditional burnout fixes and surface-level self-care fail to address systemic operational friction.</li><li>How leaders can measure early risk indicators before high performance quietly slips into overdrive.</li><li>Why the most durable business outcomes come from protecting team bandwidth in the messy middle of growth.</li><li></li></ul><p><b>About Our Guest:</b> Alison Campbell is the founder of unBurnt and an Executive in Residence and Workplace Wellbeing Researcher with Bentley University’s Center for Health &amp; Business. With nearly two decades of experience in finance, e-commerce, and HRTech—including serving as a Chief of Staff and Head of Strategy &amp; Analytics—Alison sits at the intersection of business operations, data transformation, and culture. Today, she helps COOs, CPOs, and executive teams move past idealized corporate-speak to rebuild strategic capacity and remove operational friction.</p>