Episode 33 - S4 - Empowering Frontline Employees in the Quality Process Part 1

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes Staci Miller, Director at West Virginia University Industrial Extension, for Part 1 of a conversation about empowering frontline employees in the quality process. They explore why frontline employees and supervisors are essential to the success of an ISO 9001 quality management system, particularly as the connection between management and daily operations. Staci discusses the importance of building trust, creating a safe environment for employees to report problems, training newly promoted supervisors, recognizing natural leaders, and helping employees understand how their work contributes to product quality and organizational success.Helpful Resources:

Staci Miller - staci.miller@mail.wvu.edu

West Virginia MEP - www.wvmep.com

Federal MEP site - https://www.nist.gov/mep

How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

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