The Secret to Chick-fil-A's Success (Unreasonable Hospitality) | Preston Lee E561

Why is Chick-fil-A one of the most successful restaurant businesses in America, even though it isn't open on Sundays? In this episode, Rich Somers sits down with hospitality expert Preston Lee to uncover the business strategies behind Chick-fil-A, Ritz-Carlton, and other world-class hospitality brands. Preston breaks down the difference between customer service and true hospitality, why most businesses struggle to retain customers, and how creating an exceptional guest experience can b...