Über diesen Podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 Folgen · Wirtschaftsnachrichten
The CX Cast
Über diesen Podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Neue Folgen
- 472: Journey Orchestration For Insight And Impact5. Nov. · 28 Min.
- 471: Practitioner Stories: AI-Driven Customer Self-Service with Fabletics and Consensys29. Okt. · 37 Min.
- 470: Practitioner Stories: AI-Driven Customer Self-Service with Ancestry and AppFolio22. Okt. · 34 Min.
- 469: Journey Mapping Essentials: The Journey-Centricity Roadmap15. Okt. · 22 Min.
- 468: Journey Mapping Essentials: Journey Innovation8. Okt. · 29 Min.
- 467: Journey Mapping Essentials: Supercharging Your Journey Mapping1. Okt. · 13 Min.
- 466: Journey Mapping Essentials: Why Every Organization Needs A Journey Atlas24. Sept. · 25 Min.
- 465: Journey Mapping Essentials: Seven Steps To Effective Journey Mapping17. Sept. · 31 Min.
- 464: Change CX Culture By Asking Better Questions10. Sept. · 20 Min.
- 463: Distrust In The Age Of AI3. Sept. · 27 Min.
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