About this podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodes · Zakelijk nieuws
The CX Cast
About this podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Recent episodes
- 470: Practitioner Stories: AI-Driven Customer Self-Service with Ancestry and AppFolio22 Oct
- 469: Journey Mapping Essentials: The Journey-Centricity Roadmap15 Oct · 22 min
- 468: Journey Mapping Essentials: Journey Innovation8 Oct · 29 min
- 467: Journey Mapping Essentials: Supercharging Your Journey Mapping1 Oct · 13 min
- 466: Journey Mapping Essentials: Why Every Organization Needs A Journey Atlas24 Sept · 25 min
- 465: Journey Mapping Essentials: Seven Steps To Effective Journey Mapping17 Sept · 31 min
- 464: Change CX Culture By Asking Better Questions10 Sept · 20 min
- 463: Distrust In The Age Of AI3 Sept · 27 min
- 462: Use Cases For AI In Experience Research27 Aug · 22 min
- 461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide20 Aug · 23 min
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