Über diesen Podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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The CX Cast
Über diesen Podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Neue Folgen
- 470: Practitioner Stories: AI-Driven Customer Self-Service with Ancestry and AppFolio22. Okt.
- 469: Journey Mapping Essentials: The Journey-Centricity Roadmap15. Okt. · 22 Min.
- 468: Journey Mapping Essentials: Journey Innovation8. Okt. · 29 Min.
- 467: Journey Mapping Essentials: Supercharging Your Journey Mapping1. Okt. · 13 Min.
- 466: Journey Mapping Essentials: Why Every Organization Needs A Journey Atlas24. Sept. · 25 Min.
- 465: Journey Mapping Essentials: Seven Steps To Effective Journey Mapping17. Sept. · 31 Min.
- 464: Change CX Culture By Asking Better Questions10. Sept. · 20 Min.
- 463: Distrust In The Age Of AI3. Sept. · 27 Min.
- 462: Use Cases For AI In Experience Research27. Aug. · 22 Min.
- 461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide20. Aug. · 23 Min.
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